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FAQs

Pricing
Why do I have to pay for the guidelines?
May our department trial the latest version to see if it suits our needs?
Can my organisation pay for electronic access by invoice?
I want to pay for iRefer and buy copies of the book at discount. Can I do this altogether and pay from just one invoice?
Can I upgrade my subscription?

Users
What do you mean by 'concurrent users'?
How many people should we purchase a licence for?
Is there a maximum number of concurrent users allowed?

Account adminstration and set up
Why haven't I received my email confirmation?
My email link has expired - what do I need to do?
How do I set up concurrent user access?

Access
Can iRefer be accessed remotely by staff?
My organisation has a subscription to iRefer, but I'm not able to access the guidelines. I'm prompted for a username and password. Why is this happening?
Who from my institution can access iRefer?
How will this work?
Can my institution subscribe to the online version?
How can I access the guidelines if I don't have access through an institutional subscription?
Is it possible to obtain free access to iRefer?
I work within the NHS - can I access iRefer for free?

Accessibility
Does iRefer work on all web browsers just like any other website?
What is your policy on printing and copying procedures?

Using the guidelines
How do I find the guideline I want?
 

Pricing

Why do I have to pay for the guidelines?

The seventh edition of the guidelines was made available to NHS professionals in England, Scotland and Northern Ireland via licence agreements. Regretfully these have now ended and the eighth edition will therefore not be available to all UK healthcare professionals free of charge.

The Royal College of Radiologists has endeavoured to keep the prices as low as feasibly possible, given the need to support the development of further editions, and iRefer is available in variety of formats to suit all budgets. The guidelines are available to purchase electronically; various options are available. See prices for more information. If you have any queries, please contact irefer@rcr.ac.uk

Members and Fellows of The Royal College of Radiologists can access the guidelines free of charge.

May our department trial the latest version to see if it suits our needs?
Unfortunately, trial access to the guidelines is not available.

Can my organisation pay for electronic access by invoice?
No, The Royal College of Radiologists only accepts payment electronically.

I want to pay for iRefer and buy copies of the book at discount. Can I do this altogether and pay from just one invoice?
No, you will have to order both items separately. 

Can I upgrade my subscription?
Yes, if you find that you require additional user access to iRefer, you can upgrade your account and pay the difference between the two subscription types.

Users

What do you mean by 'concurrent users'?
This is based on the number of simultaneous users accessing the guidelines. For example, a 10 concurrent user license would allow ten users to log in and use the guidelines at one time, but the eleventh user attempting to log in would be blocked, and unable to initiate a session until one user logs out.
 
How many people should we purchase a licence for?
This will depend on your intended usage – the number of users who will need access to the guidelines at any one time. Please assess your requirements carefully before purchasing. If the subscription type chosen is not suitable due to increased usage, you can upgrade your account and pay the difference between the two subscription types.

Is there a maximum number of concurrent users allowed?

We do not impose a limit on the number of users who can access the site at one time. Any organisation requesting access for more than 50 users will need to fill in the Request for a quotation for 50+ licence form in order for us to assess the request more fully.

Account adminstration and set up

Why haven't I received my email confirmation?
Please check your junk mail folder in your email. You should receive two emails – a receipt and a 'Welcome to iRefer' email which will contain the link you require in order to activate your subscription. If you do not receive your email, visit the Forgot password section of the site, enter your details and you will be resent another one-time link.

My email link has expired - what do I need to do?
If your one-time link has expired, visit the Forgot password section of the site, enter your details and you will be resent another one-time link.

How do I set up concurrent user access?
There are a variety of options available to you.

When you purchase a concurrent user licence, you will need to set up a master account which will act as an administrator account. A master account can create and edit user accounts, as well as modify subscription settings.

Once the master account has been created, you can set up access either via a subuser account using a username/email address with a password or a shared subuser account via IP recognition.

  • Subuser – A subuser account allows individuals (up to the maximum of the licence purchased) to log in at one time using their email address/username and a password. Users will be able to edit their own settings such as change their email address or password.
  • Shared subuser – IP recognition allows seamless authentication from a recognised static public IP or a range of IP addresses. If your trust accesses the internet via the N3 network and you are unable to provide a public IP, you will be unable to use IP authentication as the RCR is not on the N3 network. Users do not have to follow any special log-in instructions, remember any usernames or passwords or have to be logged into their intranet in order to access the iRefer.

By giving The Royal College of Radiologists, the IP address of your organisation, you will not be compromising your security settings. The Royal College of Radiologists will not be able to access your secure network and will not communicate the IP address to any third parties.

All access methods are equally valid and there is no benefit of having one over another. We offer these access methods to ensure that we always have at least one suitable option for any organisation wishing to purchase iRefer. For more information on setting up your accounts, see our user guide: Setting up your account.

Access

Can iRefer be accessed remotely by staff?
Staff can access the guidelines remotely by using a subuser account.

My organisation has a subscription to iRefer, but I'm not able to access the guidelines. I'm prompted for a username and password. Why is this happening?
When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:

  • Your organisational subscription has not yet been activated
  • The person who "activated" the online subscription did not enter in all needed IP addresses for your organisation
  • The person who "activated" the online subscription does not realise that some subnets of your institution are routed through a proxy server.

What should I do? Talk to your IT administrator, and let them know you are having trouble.

Who from my institution can access iRefer?

If access has been set up using IP recognition, the subscription fee allows for unrestricted internet access at one location. Any user connecting from an authorised computer on your network will be allowed access to iRefer up to the number of concurrent users purchased.

How will this work?

When someone attempts to use iRefer, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing organisation. If it is, the user will be able to acccess the guidelines.

Can my institution subscribe to the online version?
See Prices for details about subscription options.
 
How can I access the guidelines if I don't have access through an institutional subscription?
If your institution does not subscribe, you can choose to purchase access to the guidelines online as an individual.

Is it possible to obtain free access to iRefer?

Unfortunately no. As The Royal College of Radiologists no longer has any assured funding stream to support the guidelines, we have to look to sales of subscriptions and the book to generate income to fund the development of the next edition. We have endeavoured to keep the costs as low as feasibly possible. 

The Royal College of Radiologists regrets that it is unable to provide free trial access to the guidelines.

I work within the NHS - can I access iRefer for free?

The seventh edition of iRefer: making the best use of clinical radiology was  available through licensing arrangements via e-Learning for Healthcare or the N3 network to all NHS professionals working in England, Scotland and Northern Ireland until the eighth edition was launched in May 2017. A similar arrangement in respect of Wales ceased previously. Unfortunately, the lead bodies in each of those countries have not as yet entered into any successor  licence agreements for access to the eighth edition of iRefer. Discussions are in train in respect of some of the UK countries but it is not currently possible to say whether the eighth edition will be available in the same way in any of the UK countries.

For information, the pricing structure for online subscriptions to the eighth edition are available at www.irefer.org.uk/pricing.

If you have any further questions about the new edition of iRefer or the subscription options, please email irefer@rcr.ac.uk.

Accessibility

Does iRefer work on all web browsers just like any other website?
We produce standards-compliant and accessible websites. A balance between technologies in current use, older technologies and future developments is made to achieve this compliance. Minimum requirements for the website are:

  • Chrome: 56 & 57
  • Safari: 9 & 10
  • Firefox: 51 & 52
  • Internet Explorer 8, 9, 10 & 11
  • Edge 37 and 38
  • Opera 42 & 43

What is your policy on printing and copying procedures?
The terms of the licence prevent you from printing and distributing copies of any iRefer content.

Search

How do I find the guideline I want?
We have designed the iRefer website to make it as easy as possible for you to find the guidelines you need to make sure that you can request the right test, at the right time with the least radiation. Once you’ve logged in to your iRefer account you will be taken to the guidelines landing page which will automatically show all investigations in all modalities for adults. If you want to switch to see paediatric guidelines, select Paediatrics. For more information, see our user guide.

 
Still have questions?

For further information, please contact irefer@rcr.ac.uk